Eliciting stakeholder needs and transforming them into clear requirements, from vision determination to User Acceptance Testing (UAT).

Performing in-depth market and competitor research, business modeling, solution design, and product strategy definition.

Analyzing data and KPIs to generate business insights, including hands-on experience in managing the implementation of HR, Customer Support, and marketing reporting.

Leading and establishing processes for BA offices, aligning BA strategy with company goals, and designing competency frameworks, mentorship programs, and courses for analysts.