You may have heard the news about the supposedly sentient Google chatbot, a clever piece of software that managed to convince a team member it was human. While Google disagrees with that assessment, there is no doubt that the chatbot in question has a curious nature and an engaging personality, something most people would attribute only to members of their own species.
Artificial Intelligence and Business
Regardless of what went on in the case of the sentient chatbot, there is no question that artificial intelligence is the future.That future is being shaped by the businesses, governments, and organizations utilizing AI to their advantage. In fact, there is a good chance you have already interacted with an artificially created being. If you have ever navigated the voice prompts of a phone call or typed a question into a search engine, you likely communicated with an AI rather than a person.
For businesses that can afford a huge up-front investment in artificial intelligence, incorporating the technology in their practices is a no brainer. But what about firms too small to justify such a significant outlay of cash? If you believe the AI train will leave the station without you, fear not – AI-as-a-service is the solution for you.
Artificial Intelligence as a Service (AIaaS)
Artificial Intelligence as a service refers to third party offerings and outsourcing of AI.
The concept of AI as a service falls within the same vein as other as-a-service programs. Your company likely utilizes software as a service (SaaS) products such as Office 365 on a daily basis, and there are many more examples of companies outsourcing services to third parties providers in order to optimize their businesses.
Now that AI as a service (AIaaS) is a reality, even the smallest companies can reap the benefits of artificial intelligence without investing huge sums of money or building out their own extensive AI infrastructures. If you are a small company interested in trying out artificial intelligence on a budget, AIaaS could make this a reality for you.
Benefits of AIaaS
One of many benefits of AI as a service includes the use of small call routing and intelligent call center operations. Businesses that adopt artificial intelligence as a service model can simply plug the product into the front end of their phone system and allow customers to interact with the AI. The machine intelligence behind the scenes is equipped to provide basic information and answer a number of common queries, freeing up the human operators for more complex customer service problems and saving a lot of money in the process.
Another big advantage of AIaaS is that it provides access to the latest and greatest technology, all without the high development and operating costs associated with building an AI infrastructure from the ground up. Customers can also upgrade their systems as the technology advances, saving them time and money in the process.
AIaaS also provides businesses, governmental agencies, and organizations with a safe place to test drive new technology without putting their core business at risk or diverting resources that could be utilized elsewhere. This can be great for those who have been curious about artificial intelligence but reluctant to try it out.
AIaaS Use Cases
Customer service has been greatly improved thanks to the introduction of artificial intelligence as a service. AI powered customer service can help businesses to interact with their customers on a more frequent basis, meet their demands quicker and free up time for human representatives to provide more involved services for their customers.
Common use cases of AI in customer service include conversational AI, Ai assistants, and 27/7 services powered by AI. These services are primarily used to help businesses answer frequently asked customer questions (FAQs), and provide 24/7 support and assistance for common customer concerns.
Other use cases include sentient analysis, natural language processing, and machine learning, which allows AI to utilize customer generated data to improve customer service over time and provide more accurate and meaningful care.
AI also allows businesses to automate repetitive tasks such as ticketing, email responses, phone calls, texts, and more, which helps to free up time for employees to dedicate their energy to more involved tasks.
AIaaS in Action
Many companies and industries have already begun to integrate artificial intelligence as a service into their offerings.
- MonkeyLearn is a technology startup that specializes in business workflow automation services using machine learning.
- Along with its search engine services, Google now offers AIaaS in the form of Google Cloud AI, which provides accessible machine learning services to its users.
- IBM Watson is IBM’s computer system, which is capable of answering questions utilizing advanced natural language processing.
- Amazon, the e-commerce giant, offers AI and machine learning services through Amazon Web Services (AWS).
Leveraging AIaaS for your business
If you are a company looking to leverage artificial intelligence as a service for your business needs, there are a few things you should consider. In order to successfully integrate AIaaS into a business, one must also possess knowledge of its architecture. AIaaS is not a one-size-fits-all solution to every problem, so it is important to pick the right AIaaS for your business needs. Having a tech savvy team at your disposal can help you to make better decisions on how to integrate AI into your existing services in order to reap the maximum benefit from the service.
MEV is a software solutions company that specializes in a variety of services, including AIaaS. Our engineering team offers expert-level consulting services as well as partnership opportunities and development services. If you are looking to integrate AIaaS into your business, MEV is your trusted partner in software engineering and as-a-service offerings. We are your trusted software allies- reach out to get free consultation.
The benefits that artificial intelligence as a service has to offer your business and your customers are endless. If you are ready to embrace the future and learn about the unique world of artificial intelligence, now you can do it regardless of your tech experience or budget size thanks to AIaaS.